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Outage in Blackbaud

Active Issue Alert – Financial Edge NXT - #000633313

Resolved Major
September 10, 2025 - Started 7 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.
Components affected
Blackbaud Financial Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/11/2025 11:45PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 09/11/2025 06:42PM

We have begun restoring webview access to the missing modules for impacted customer sites. Additional time is needed before modules are fully restored to all sites, and any impacted sites may continue to access Purchase Orders, Query and Receivables via database view until access is fully restored. The next update for this issue will be at or before 10 AM EDT on 9-12-25.

IDENTIFIED 7 months ago - at 09/11/2025 04:30PM

Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Purchase Orders, Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.

IDENTIFIED 7 months ago - at 09/11/2025 03:08PM

Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.

IDENTIFIED 7 months ago - at 09/11/2025 05:49AM

We are aware of an issue where a subset of customers are not able to access some modules. These modules include Query and Receivables. Engineers are working on resolving the issue as quickly as possible.

IDENTIFIED 7 months ago - at 09/11/2025 05:22AM

We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.

IDENTIFIED 7 months ago - at 09/10/2025 11:58PM

We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.

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