Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT® - #000633983

Resolved Minor
September 15, 2025 - Started 4 days ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/17/2025 02:14PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 3 days ago - at 09/15/2025 09:23PM

We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. The next update will be at 10:00 AM EST on 9/16/2025.

INVESTIGATING 4 days ago - at 09/15/2025 03:34PM

We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.

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