Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT® - #000633983
Resolved MinorIncident Report
We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXTTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/17/2025 02:14PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
7 months ago - at 09/15/2025 09:23PM
We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. The next update will be at 10:00 AM EST on 9/16/2025.
INVESTIGATING
7 months ago - at 09/15/2025 03:34PM
We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.
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