Outage in Blackbaud

Active Issue Alert – Education Management - #000634196

Resolved Minor
September 16, 2025 - Started 3 days ago - Lasted about 24 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Learning Management System
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/17/2025 11:06AM

An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 3 days ago - at 09/16/2025 12:58PM

We have made a configuration change and are now seeing successful logins for impacted users. We will transition this incident to a monitoring status to ensure continued stability. Further updates will be posted after 8 AM ET 17 Sep 2025. Please continue to monitor this page for updates.

INVESTIGATING 3 days ago - at 09/16/2025 12:44PM

A subset of users are seeing a blank page when attempting to login. Our engineers are engaged and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 3 days ago - at 09/16/2025 11:11AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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