Outage in Blackbaud

Active Issue Alert – Blackbaud Learning Management System - #000637259

Resolved Minor
September 30, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue where LTI settings are not saving on Assignments or Topics. Assignments and Topics previously created with an LTI resource, such as Turnitin, are not currently accessible. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Learning Management System

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/30/2025 08:23PM

An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 2 months ago - at 09/30/2025 03:53PM

We have identified the cause of this issue and deployed a fix. Users should now be able to make updates to the LTI settings in Assignments and Topics. We are working to restore missing submissions, which we expect to be complete later this afternoon. Please continue to reference this page for updates.

INVESTIGATING 2 months ago - at 09/30/2025 02:07PM

We have identified an issue where LTI settings are not saving on Assignments or Topics. Assignments and Topics previously created with an LTI resource, such as Turnitin, are not currently accessible. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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