Outage in Blackbaud

Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000641209

Resolved Minor
October 21, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.
Components affected
Blackbaud Financial Edge NXT Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 09:00PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 10/21/2025 05:50PM

The issue has been identified and a fix is being implemented. Please continue to reference this page for update.

INVESTIGATING 1 day ago - at 10/21/2025 05:34PM

We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.

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