Outage in Blackbaud

Active Issue Alert – JustGiving® from Blackbaud®- #000649608

Resolved Minor
December 09, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud JustGiving

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/09/2025 02:35PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 12/09/2025 10:46AM

We have identified an issue which is preventing some donor data from appearing in donation reports for the period from Monday 8th December. There is also a delay to some outgoing email. Our engineers are working to resolve this as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 12/09/2025 10:45AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

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