Outage in Blackbaud
Active Issue Alert – Raiser's Edge NXT and Financial Edge NXT- 000653216
Resolved MinorIncident Report
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/09/2026 04:20PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
MONITORING
6 days ago - at 01/09/2026 04:11PM
We are seeing successful logins to database view following a configuration change made by our engineering teams. We continue monitoring system performance to ensure the solutions remain accessible as user activity ramps back up. Please continue to reference this page for updates.
INVESTIGATING
6 days ago - at 01/09/2026 02:27PM
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
INVESTIGATING
6 days ago - at 01/09/2026 12:31PM
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
INVESTIGATING
6 days ago - at 01/09/2026 12:01PM
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
INVESTIGATING
6 days ago - at 01/09/2026 12:00PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 01/09/2026 11:59AM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Latest Blackbaud outages
Active Issue Alert – Blackbaud ID – Multiple Products - #000654002 - about 20 hours ago
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000653945 - about 24 hours ago
Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT®- #000652851 - 8 days ago
Active Issue Alert – Raiser's Edge NXT - 000652386 - 11 days ago
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