Active Issue Alert – Raiser's Edge NXT - 000654986

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SkyAPI. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue working to restore service. Please continue to reference this page for updates.

We have made a temporary configuration change and will be monitoring system performance over the next two hours. Please continue to reference this page for updates, the next of which is planned for 3:15 PM EDT.

We have made a temporary configuration change and will be monitoring system performance over the next two hours. Please continue to reference this page for updates, the next of which is planned for 3:15 PM EDT.

We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. Please continue to reference this page for updates.

We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. We expect the next communication to be out on 1/23/26 at 9:30AM EST. Please continue to reference this page for updates.

We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. Please continue to reference this page for updates.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. We expect the next update to be on 1/22/26 at 9:30AM EST. Please continue to reference this page for updates.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.