Outage in Blackbaud
Active Issue Alert – Grantmaking - 000665440
Resolved MajorIncident Report
Summary AI Generated
Blackbaud Grantmaking experienced a major service disruption lasting 1.1 hours that prevented some customers from logging in and using service features. Users of the Applicant and Grantee Portals encountered "The application cannot be saved" errors when starting online Program forms, though applications were still being created despite the error message. Engineers identified the root cause and fully restored services.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/23/2026 09:27PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
5 days ago - at 03/23/2026 08:34PM
Users of the Applicant and Grantee Portals may receive the error "The application cannot be saved" when beginning an online Program form. An application is still created when the error is received. Our engineers have identified the cause and working to address it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
5 days ago - at 03/23/2026 08:24PM
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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