Bonusly Outage History

Bonusly experienced a major service incident affecting their rewards system for 3.1 hours, causing intermittent timeouts and delays when users attempted to redeem rewards. The engineering team identified a slow query in the rewards infrastructure as the root cause and implemented a query improvement to resolve the issue. The incident was fully resolved after the database optimization was deployed.

Bonusly experienced a major performance issue affecting the activity feeds on the homepage, causing slowness for users over a 6.6-hour period. The engineering team investigated and stabilized the performance, then continued monitoring to ensure the issue was fully resolved. The incident was confirmed resolved with performance returning to normal levels.

Bonusly experienced intermittent failures in their rewards fulfillment system for gift cards due to a high error rate from one of their fulfillment vendors. The issue lasted 1.4 hours and affected users' ability to redeem rewards through the platform. The problem was resolved by working with the vendor to fix the underlying issue and successfully retrying all failed redemptions.