Outage in Box

[Critical] Issues with File Requests, Tasks, and Notifications

Resolved Minor
November 02, 2022 - Started almost 3 years ago - Lasted 2 days
Official incident page

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Outage Details

Starting at approximately 4:33 PM PDT on Nov. 1st, users may have began experiencing intermittent failures and a high level of latency when utilizing File Requests, Tasks, and Notifications. We have identified the root cause and are currently in the process of mitigating the issue.
Components affected
Box Comments and Tasks
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/04/2022 12:47AM

After further monitoring, this incident is now considered resolved. File Requests, Tasks, and Notifications have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING almost 3 years ago - at 11/03/2022 09:25PM

We have resolved the issues impacting File Requests, Tasks, and Notifications. We are continuing to monitor to ensure no further impact is observed.

MONITORING almost 3 years ago - at 11/03/2022 03:39AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 11/02/2022 05:34PM

Our team is continuing remediation efforts to restore full functionality to File Requests, Tasks, and Notifications.

IDENTIFIED almost 3 years ago - at 11/02/2022 08:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 11/02/2022 06:48AM

Starting at approximately 4:33 PM PDT on Nov. 1st, users may have began experiencing intermittent failures and a high level of latency when utilizing File Requests, Tasks, and Notifications. We have identified the root cause and are currently in the process of mitigating the issue.

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