Outage in Box

[Major] Issues with Uploads, Downloads, public API

Resolved Minor
January 26, 2023 - Started over 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

We have observed an impact to our Public API, Upload and Download services. We are actively investigating to identify the cause of these issues and will provide further updates as as it becomes available.
Components affected
Box Uploads/Downloads
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/27/2023 03:13PM

After further monitoring, this incident is now considered resolved.
Please contact Box Support at https://support.box.com/ if you continue to experience any issues

MONITORING over 2 years ago - at 01/26/2023 11:20PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 01/26/2023 09:16PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/26/2023 07:45PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/26/2023 06:24PM

We have observed an impact to our Public API, Upload and Download services. We are actively investigating to identify the cause of these issues and will provide further updates as as it becomes available.

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