[Major] Degradation of Search

After further monitoring, this incident is now considered resolved. Search has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team has taken steps to remediate this issue and we are seeing improvement for search. We are continuing to monitor for any additional impact during this time. Will provide Next update by 9AM PST 2/12

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide the next update at 9AM PST 02/11.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our team continues to investigate an issue with Search. Users searching for content that has been created/updated/changed after 13:05 PST on 2/9 will continue to see stale results returned. Rest assured that content is safe and users can navigate through the folder path manually as a temporary workaround. We will provide additional information as soon it becomes available.

We are continuing to investigate this issue. We will provide next update by 8:00 AM PST 12/10.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue with search. Users searching for items uploaded or changed starting after 1:05 PM PST today, will not return any results. We are actively investigating and will provide more information as soon as it is available. In the meantime, users can still access content by navigating the folder path manually.