Outage in Box

[Major] Delays in Box

Resolved Major
June 01, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.
Components affected
Box Content API Box Search Box Sharing (Shared Links) Box Admin Console & Functionality Box NetSuite Box Preview Box Login/SSO Box Web Application Box for Salesforce Box Search Box Search Box Sync Box Login/SSO Box Login/SSO Box Drive Box Preview
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/01/2023 09:07PM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING over 1 year ago - at 06/01/2023 08:19PM

We are continuing to monitor for any additional impact.

MONITORING over 1 year ago - at 06/01/2023 07:50PM

Our team has taken steps to remediate this issue and all services should be returned to full functionality. We are continuing to monitor for any additional impact.

IDENTIFIED over 1 year ago - at 06/01/2023 07:46PM

Our team has identified the underlying cause of this issue and taken remediating steps. We are seeing initial recovery to metrics and services. We will provide additional updates as they become available.

INVESTIGATING over 1 year ago - at 06/01/2023 07:39PM

We are continuing to investigate this issue. The affected categories have been updated.

INVESTIGATING over 1 year ago - at 06/01/2023 07:29PM

We are continuing to investigate this issue. The affected categories have been updated.

INVESTIGATING over 1 year ago - at 06/01/2023 07:06PM

Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.

Latest Box outages

[Major] Some customers may experience public shared links redirecting to a login prompt - 2 days ago
[Major] Issues with opening PowerPoint files in Box for Office Online - 9 days ago
[Major] Issues with Search Feature - 30 days ago
[Critical] Customers may have noticed an issue logging in via SSO and accessing the All Files page and Search services - about 1 month ago
[Major] 503 status code on API calls - about 1 month ago

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