Outage in Box

[Major] Delays in Box

Resolved Major
June 01, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/01/2023 09:07PM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING almost 2 years ago - at 06/01/2023 08:19PM

We are continuing to monitor for any additional impact.

MONITORING almost 2 years ago - at 06/01/2023 07:50PM

Our team has taken steps to remediate this issue and all services should be returned to full functionality. We are continuing to monitor for any additional impact.

IDENTIFIED almost 2 years ago - at 06/01/2023 07:46PM

Our team has identified the underlying cause of this issue and taken remediating steps. We are seeing initial recovery to metrics and services. We will provide additional updates as they become available.

INVESTIGATING almost 2 years ago - at 06/01/2023 07:39PM

We are continuing to investigate this issue. The affected categories have been updated.

INVESTIGATING almost 2 years ago - at 06/01/2023 07:29PM

We are continuing to investigate this issue. The affected categories have been updated.

INVESTIGATING almost 2 years ago - at 06/01/2023 07:06PM

Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.

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