[Critical] Issues with Search

Following additional monitoring, we've verified that Search functionality has been fully restored and this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team has implemented measures to address this issue and are observing notable improvements to search functionality across Box. We are continuing to monitor for any additional impact.

Our teams are diligently addressing this matter with top priority. Expect the next update within 2 hours or upon the next status change.

Remediation efforts are still ongoing. Our teams are fully dedicated to resolving this matter as quickly as possible. Next update in 2 hours or at next status change.

Our teams are still actively working towards a fix. During this time users will experience a degraded search experience across Box where search attempts may either not return any results, will provide inaccurate results, or the search bar will be missing entirely. Next update in 2 hours or at next status change.

We are actively working towards a fix. Further updates to come.

We are still investigating a possible cause in order to mitigate the issue.

We continue investigating a possible cause in order to mitigate the issue.

We continue investigating a possible cause in order to mitigate the issue.

We are investigating a possible cause in order to mitigate the issue.

We are investigating a possible cause in order to mitigate the issue.

We are investigating a possible cause in order to mitigate the issue.

We are diligently working on finishing up the fix to be deployed.

We are working towards deploying the fix. Thank you for your patience while we work on this.

We are actively working towards a fix. Further updates to come.

We continue working on a fix.

We continue working on a fix to mitigate this issue. Further updates to come as the remediation process takes place.

We are continuing to work on a fix for this issue. We will post further updates here as soon as one is available.

Box continues remediation efforts to restore full functionality to Search.

Users of this service may continue to experience latency or failures when trying to search for content while remediation is in process.

We are investigating an ongoing issue affecting Search. Users may experience latency or failures when trying to search for content. We will provide more information as soon as it is available.