Outage in Box

[Critical] Issue with Multiple Box Services

Resolved Major
February 07, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.
Components affected
Box Login/SSO Box Content API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/07/2025 04:33AM

After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 8 months ago - at 02/07/2025 04:13AM

A fix has been implemented and we are monitoring the results. All services were impacted due to the Scheduled Resiliency Test Maintenance. Users may have experienced the sidebar not loading on the Box web application which was also anticipated as an impacted service, though occurred outside of the test maintenance window.

INVESTIGATING 8 months ago - at 02/07/2025 03:31AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 02/07/2025 03:18AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 02/07/2025 03:10AM

We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.

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