Outage in Box

[Major] Issues to open / edit Powerpoint files with MS Office Online

Resolved Minor

May 15, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our team is investigating an issue with MS Office Online, specifically on Powerpoint files. Users may see errors while opening Powerpoint files with MS Office Online. We will provide additional information as it becomes available.

Components affected

Box Microsoft Online

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/15/2025 12:48PM

After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 11 months ago - at 05/15/2025 12:41PM

MONITORING 11 months ago - at 05/15/2025 11:28AM

Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.

INVESTIGATING 11 months ago - at 05/15/2025 08:33AM

We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

INVESTIGATING 11 months ago - at 05/15/2025 07:35AM

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