Outage in Box

[Major] Issues to open / edit Powerpoint files with MS Office Online

Resolved Minor
May 15, 2025 - Started about 22 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is investigating an issue with MS Office Online, specifically on Powerpoint files. Users may see errors while opening Powerpoint files with MS Office Online. We will provide additional information as it becomes available.
Components affected
Box Microsoft Online
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 05/15/2025 12:48PM

After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 17 hours ago - at 05/15/2025 12:41PM

After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 18 hours ago - at 05/15/2025 11:28AM

Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.

INVESTIGATING about 21 hours ago - at 05/15/2025 08:33AM

We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.

INVESTIGATING about 22 hours ago - at 05/15/2025 07:35AM

Our team is investigating an issue with MS Office Online, specifically on Powerpoint files. Users may see errors while opening Powerpoint files with MS Office Online. We will provide additional information as it becomes available.

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