Outage in Box

[Critical] Issues with multiple Box services

Resolved Major
December 17, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.
Components affected
Box Content API Box Web Application Box Login/SSO Box Content Preview Box Drive Box Authentication (OAuth 2.0 / JWT) Box Search Box Uploads/Downloads Box Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/17/2025 04:31AM

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 5 days ago - at 12/17/2025 03:42AM

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.

IDENTIFIED 5 days ago - at 12/17/2025 03:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 12/17/2025 02:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 12/17/2025 01:42AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 12/17/2025 01:19AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 5 days ago - at 12/17/2025 12:57AM

We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.

Latest Box outages

[Major] Issues with Box Sign - 4 days ago
[Major] Issues with Downloads, Preview, Box Notes and Box Sign - about 2 months ago
[Major] Issue with SMS MFA Codes - 2 months ago
[Major] Issues to receive SMS - 2 months ago
[Major] Some Users May See Errors Accessing The All Files Page - 2 months ago

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