Outage in Box

[Critical] Issues with multiple Box services

Resolved Major
December 16, 2025 - Started 26 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.
Components affected
Box Content API Box Web Application Box Login/SSO Box Content Preview Box Drive Box Authentication (OAuth 2.0 / JWT) Box Search Box Uploads/Downloads Box Webhooks

Need to monitor Box outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Box
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 12/17/2025 04:31AM

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 25 days ago - at 12/17/2025 03:42AM

Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.

IDENTIFIED 26 days ago - at 12/17/2025 03:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 26 days ago - at 12/17/2025 02:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED 26 days ago - at 12/17/2025 01:42AM

We are continuing to work on a fix for this issue.

IDENTIFIED 26 days ago - at 12/17/2025 01:19AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 26 days ago - at 12/17/2025 12:57AM

We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.

Latest Box outages

[Critical] Issues with Multiple Box Services - 4 days ago
[Major] Issues with Box Sign - 25 days ago
[Major] Issues with Downloads, Preview, Box Notes and Box Sign - 2 months ago
[Major] Issue with SMS MFA Codes - 3 months ago
[Major] Issues to receive SMS - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook