Outage in Box

[Critical] Issues with Multiple Box Services

Resolved Major

January 07, 2026 - Started 23 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.

Components affected

Box Content API Box Web Application Box Login/SSO Box Content Preview Box Uploads/Downloads Box Authentication (OAuth 2.0 / JWT) Box Search Box Uploads/Downloads Box Webhooks

Need to monitor Box outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 01/08/2026 02:37AM

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 23 days ago - at 01/08/2026 02:13AM

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

IDENTIFIED 23 days ago - at 01/08/2026 02:05AM

The problem has been identified, and we are observing a trend towards recovery.

INVESTIGATING 23 days ago - at 01/08/2026 01:58AM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 01/08/2026 01:39AM

We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.

Latest Box outages

[Major] Issues with Box Sign - about 1 month ago

[Critical] Issues with multiple Box services - about 2 months ago

[Major] Issues with Downloads, Preview, Box Notes and Box Sign - 3 months ago

[Major] Issue with SMS MFA Codes - 3 months ago

[Major] Issues to receive SMS - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook