Outage in Box

[Critical] Issues with Multiple Box Services

Resolved Major
January 07, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.
Components affected
Box Content API Box Web Application Box Login/SSO Box Content Preview Box Uploads/Downloads Box Authentication (OAuth 2.0 / JWT) Box Search Box Uploads/Downloads Box Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/08/2026 02:37AM

After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING 1 day ago - at 01/08/2026 02:13AM

Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

IDENTIFIED 1 day ago - at 01/08/2026 02:05AM

The problem has been identified, and we are observing a trend towards recovery.

INVESTIGATING 1 day ago - at 01/08/2026 01:58AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 01/08/2026 01:39AM

We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.

Latest Box outages

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[Major] Issues with Downloads, Preview, Box Notes and Box Sign - 2 months ago
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[Major] Issues to receive SMS - 3 months ago

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