Outage in Box

[Critical] Issue with Box API

Resolved Major

February 24, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Box experienced a critical issue with their API that affected the Content API component for 46 minutes. The team identified the underlying cause and implemented remediation steps to restore functionality. The incident was resolved with Box API returning to full operational status.

Our team is investigating an issue with Box API and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Components affected

Box Content API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 12:15AM

After further monitoring, this incident is now considered resolved. Box API has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING about 2 months ago - at 02/25/2026 12:02AM

Our team has taken steps to remediate this issue and is seeing improvement for Box API. We are continuing to monitor for any additional impact.

IDENTIFIED about 2 months ago - at 02/24/2026 11:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 02/24/2026 11:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 02/24/2026 11:32PM

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