Outage in Branch

Increase in error responses for Sendgrid Universal Email

Resolved Minor
July 27, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating an increase in error responses for Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email. We are actively working with Sendgrid for assistance on resolving this issue.
Components affected
Branch Deep Linking

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/28/2023 07:58AM

Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are continuing to operate at a normal success rate and we have observed no further issues.

MONITORING over 2 years ago - at 07/28/2023 05:37AM

Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are now operating at a normal success rate as of 10:24 PM PT. We will continue to monitor.

INVESTIGATING over 2 years ago - at 07/27/2023 10:41PM

We are investigating an increase in error responses for Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email. We are actively working with Sendgrid for assistance on resolving this issue.

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