Outage in Branch

Delay in attribution

Resolved Minor
April 03, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified a disruption in Meta Ads Service Status (https://metastatus.com/ads-transparency) resulting in large latency in response. To mitigate negative impacts we have paused our attribution pipelines until the disruption is resolved. This will result in a delay to attribution and webhooks across all Branch products, once Meta's disruption is resolved, attribution and webhooks will be funneled and properly processed.
Components affected
Branch Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/03/2024 09:40PM

We have confirmed Meta's service issues have begun resolving and we have restarted our attribution pipeline. Attribution data should start to flow into the Branch platform shortly, we anticipate the backlog will be fully processed by 5pm PST. No data was lost.

IDENTIFIED over 1 year ago - at 04/03/2024 06:56PM

We have identified a disruption in Meta Ads Service Status (https://metastatus.com/ads-transparency) resulting in large latency in response. To mitigate negative impacts we have paused our attribution pipelines until the disruption is resolved. This will result in a delay to attribution and webhooks across all Branch products, once Meta's disruption is resolved, attribution and webhooks will be funneled and properly processed.

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