Outage in Branch

Unique Open Data in Dashboard shows up as Inflated

Resolved Minor
May 24, 2024 - Started 9 months ago - Lasted about 7 hours
Official incident page

Need to monitor Branch outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Branch, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue with unique organic open data for apps within the dashboard showing up as inflated. Our engineering teams are now performing a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing Unique App Open data were performed during this time we advise to hold off further analysis until issue is resolved. ETA is 4 AM 24-May-2024 PDT.
Components affected
Branch Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 05/24/2024 12:30PM

Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing Unique Open data were performed earlier, we advise on exporting once again to ensure data accuracy.

IDENTIFIED 9 months ago - at 05/24/2024 06:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 05/24/2024 05:57AM

We have identified an issue with unique organic open data for apps within the dashboard showing up as inflated. Our engineering teams are now performing a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing Unique App Open data were performed during this time we advise to hold off further analysis until issue is resolved. ETA is 4 AM 24-May-2024 PDT.

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3743 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook