Outage in Branch

Unique Open Data in Dashboard shows up as Inflated

Resolved Minor
May 24, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue with unique organic open data for apps within the dashboard showing up as inflated. Our engineering teams are now performing a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing Unique App Open data were performed during this time we advise to hold off further analysis until issue is resolved. ETA is 4 AM 24-May-2024 PDT.
Components affected
Branch Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/24/2024 12:30PM

Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing Unique Open data were performed earlier, we advise on exporting once again to ensure data accuracy.

IDENTIFIED over 1 year ago - at 05/24/2024 06:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/24/2024 05:57AM

We have identified an issue with unique organic open data for apps within the dashboard showing up as inflated. Our engineering teams are now performing a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing Unique App Open data were performed during this time we advise to hold off further analysis until issue is resolved. ETA is 4 AM 24-May-2024 PDT.

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