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Branch Outage History

Every past Branch outage tracked by IsDown, with detection times, duration, and resolution details.

There were 126 Branch outages since June 2019. The 8 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 25, 2026

March 2026: Services Degraded: X API Platform Impacting X (formerly Twitter) Attributions

Detected Mar 25, 2026 11:45 PM EDT · Resolved Mar 26, 2026 11:44 AM EDT · Duration about 12 hours

A disruption in X's (formerly Twitter) API service caused delays in X attributions on the Branch platform for 12 hours. Branch's API and webhook services remained fully operational, but attribution processing and webhooks related to X were delayed during the outage. The issue was resolved when X's API service success rates returned to normal, allowing delayed attributions and webhooks to be properly processed.

Minor March 13, 2026

March 2026: Services Degraded: Missing Dashboard Features

Detected Mar 13, 2026 2:59 AM EDT · Resolved Mar 13, 2026 5:13 AM EDT · Duration about 2 hours

Branch experienced a dashboard issue where some customers reported missing features from their interface. The incident affected the Dashboard component for 2.3 hours before the Engineering team successfully resolved the problem and restored full functionality.

Minor March 5, 2026

March 2026: Meta API Latency

Detected Mar 5, 2026 11:34 AM EST · Resolved Mar 5, 2026 2:21 PM EST · Duration about 3 hours

The Branch service experienced severe latency issues with the Meta Graph API, causing a temporary loss of real-time reporting data. The team alerted Meta and monitored the situation as latency gradually decreased. The incident was resolved after 2.8 hours when API latency returned to normal levels.