Outage in Braze

Service degradation on US-03 and US-06

Resolved Minor
September 22, 2022 - Started about 3 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Braze Outbound Messaging Braze REST APIs Braze Data Processing Braze SDK Data Collection Braze Outbound Messaging Braze SDK Data Collection Braze REST APIs Braze Data Processing Braze Dashboard Braze Dashboard
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/23/2022 06:50AM

The impacted database hosts have recovered and we have been working through data processing and messaging backlogs. There are no backlogs remaining on US-06 however we are continuing to process customer backlogs on US-03.

IDENTIFIED about 3 years ago - at 09/23/2022 05:38AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 09/23/2022 03:45AM

The REST and SDK API services for US-03 and US-06 are now operating nominally. The data processing and messaging impact is now limited to a handful of customers at this time; however, we are tracking towards full resolution. We will continue to provide updates as needed.

IDENTIFIED about 3 years ago - at 09/23/2022 03:21AM

A collection of database hosts has been identified as the cause of the impact on our US-06 cluster. These impacted hosts are also impacting our US-03 cluster.

INVESTIGATING about 3 years ago - at 09/23/2022 03:13AM

We are currently investigating this issue.

Latest Braze outages

Increased error rates for REST and SDK services across US clusters - 23 days ago
Degraded performance for Dashboard and Time Series data in US05 - 27 days ago
Issue impacting US01 and US05 clusters - 30 days ago
SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes - about 1 month ago
Issue impacting US clusters - about 1 month ago

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