Outage in Braze
Increased error rates for customers close to the San Jose region
Resolved Minor
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Outage Details
Braze has identified that an incident with our network edge vendor, Fastly, in their San Jose data center is causing increased connectivity error rates for customers close to the San Jose region. This is resulting in increased HTTP 502 errors on dashboard pages or REST API endpoints from requests originating near the San Jose region. We are continuing to follow this incident at https://www.fastlystatus.com/incident/375837, and are working with Fastly for ways to mitigate while they continue to work on the issue.
Components affected
Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard Braze Dashboard Braze DashboardLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 05/01/2023 06:46PM
Fastly has marked this incident as resolved https://www.fastlystatus.com/incident/375837
MONITORING
over 2 years ago - at 05/01/2023 04:32PM
Fastly released a fix that appears to have resolved the issue. We are continuing to monitor.
MONITORING
over 2 years ago - at 05/01/2023 04:32PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 05/01/2023 04:05PM
Braze has identified that an incident with our network edge vendor, Fastly, in their San Jose data center is causing increased connectivity error rates for customers close to the San Jose region. This is resulting in increased HTTP 502 errors on dashboard pages or REST API endpoints from requests originating near the San Jose region. We are continuing to follow this incident at https://www.fastlystatus.com/incident/375837, and are working with Fastly for ways to mitigate while they continue to work on the issue.
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