Outage in Braze

Data Processing and Messaging Latency impacting EU01 Cluster

Resolved Minor

July 28, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services. Engineers are currently investigating the issue and working to implement a fix.

Components affected

Braze REST APIs Braze SDK Data Collection Braze Outbound Messaging Braze Data Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/28/2023 09:03AM

This incident has now been resolved and all services are performing normally.

MONITORING over 2 years ago - at 07/28/2023 07:55AM

A fix has been implemented and we are observing improvements in Data Processing.

Engineers are continuing to monitor the issue while the backlog of requests and messages are processed.

IDENTIFIED over 2 years ago - at 07/28/2023 07:17AM

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services.

Engineers are currently investigating the issue and working to implement a fix.

Latest Braze outages

EU02 customer unsubscribe errors - 8 days ago

US07 Dashboard latency and errors - 12 days ago

US05 Dashboard latency - 15 days ago

Outbound email latency for non-EU Bird (Sparkpost) customers - about 1 month ago

EU01 & EU02 Dashboard Errors - about 1 month ago

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