Outage in Braze

Data Processing and Messaging Latency impacting EU01 Cluster

Resolved Minor
July 28, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Braze outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Braze, and never miss an outage again.
Start Free Trial

Outage Details

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services. Engineers are currently investigating the issue and working to implement a fix.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/28/2023 09:03AM

This incident has now been resolved and all services are performing normally.

MONITORING over 1 year ago - at 07/28/2023 07:55AM

A fix has been implemented and we are observing improvements in Data Processing.

Engineers are continuing to monitor the issue while the backlog of requests and messages are processed.

IDENTIFIED over 1 year ago - at 07/28/2023 07:17AM

Engineers have identified an issue impacting the EU-01 cluster, at this time we are observing increased latency across services.

Engineers are currently investigating the issue and working to implement a fix.

Latest Braze outages

Email Event processing latency - about 1 month ago
Braze Support Incident - about 1 month ago
EU-02 SDK Outage - about 1 month ago

Be the first to know when Braze and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3844 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook