Outage in Braze

Issue impacting SparkPost email open and click metrics across US clusters

Resolved Minor
February 23, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

Customers may see inaccurate data for email open and click metrics for emails sent via vendor SparkPost. We are currently experiencing delays in receiving email engagement metrics from SparkPost. It has been identified that SparkPost is experiencing an outage across its US region which has impacted Braze, we actively working with them to process the delayed events as soon as possible SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c
Components affected
Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing Braze Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/24/2024 07:40PM

All historical email engagement metrics from SparkPost were available as of 1:25pm ET. Braze has validated full recovery and consider this incident resolved.

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

MONITORING 10 months ago - at 02/23/2024 11:22PM

Our ESP vendor SparkPost has begun recovery of historical open and click events and Braze is observing recovery across US clusters. We will continue to work with SparkPost on processing all remaining events as soon as they become available.

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

IDENTIFIED 10 months ago - at 02/23/2024 05:26PM

Customers may see inaccurate data for email open and click metrics for emails sent via vendor SparkPost.

We are currently experiencing delays in receiving email engagement metrics from SparkPost. It has been identified that SparkPost is experiencing an outage across its US region which has impacted Braze, we actively working with them to process the delayed events as soon as possible

SparkPost Incident: https://status.sparkpost.com/incidents/s9xht1r0f59c

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