Email links for SparkPost customers serving 502s due to SparkPost incident

After not seeing any issues the past ~3 hours, SparkPost resolved the incident on their side.

SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor.

Braze is continuing to monitor the situation, and we are observing successful requests for click-tracked links.

Our metrics imply this is resolved for all customers, but we are continuing to monitor.

This appears to have resolved based on our own testing and reports we're receiving from customers. That SparkPost has not yet updated their incident page at https://status.sparkpost.com/incidents/0pgqwncypg37 may mean this incident is still ongoing on their side. We are continuing to monitor the situation.

SparkPost is continuing to work on this issue.

SparkPost, one of the vendors Braze uses for email delivery, is experiencing an incident posted to their status page at https://status.sparkpost.com/incidents/0pgqwncypg37. This incident is causing HTTP 502 errors for click tracked links with the DNS of the domain pointed at spgo.io. SparkPost states that this only affects US-hosted email customers.