Email links for SparkPost customers serving 502s due to SparkPost incident

This incident is resolved; Braze has not observed any recurrence in HTTP 502 errors for click-tracked links in the last ~4 hours.

We will follow up with vendor SparkPost regarding root cause details of the outage.

SparkPost Incident: https://status.sparkpost.com/incidents/nj2t6wx6b5gd

SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor.

Braze is continuing to monitor the situation, and we continue observing successful requests for click-tracked links.

Based on our testing, this appears to have resolved. SparkPost has not yet updated the incident page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd, which may mean this incident is still ongoing on their side.

We are awaiting confirmation from SparkPost to verify the incident is fully resolved.

SparkPost, one of the vendors Braze uses for email delivery, is experiencing an incident posted to their status page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd. This incident is causing HTTP 502 errors for click-tracked links with the DNS of the domain pointed at spgo.io. SparkPost states that this only affects US-hosted email customers.