Outage in CallTrackingMetrics

Intermittent issues with voice services.

Resolved Major
March 31, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.
Components affected
CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Application Availability CallTrackingMetrics Incoming Client Calls
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/31/2025 05:30PM

The incident has been resolved. We will continue to monitor performance. Please reach out if you continue to experience issues with receiving or placing voice calls.

MONITORING about 2 months ago - at 03/31/2025 05:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/31/2025 04:21PM

Our upstream service provider has identified the problem causing the issues with CTM. They are working on a solution. Visit https://status.twilio.com/incidents/5mbfvb8mzhcn for updates.

INVESTIGATING about 2 months ago - at 03/31/2025 04:05PM

Our technical partners are diligently working to identify and address the issue. Please visit https://status.twilio.com for more information. We will update you as we have more information.

INVESTIGATING about 2 months ago - at 03/31/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/31/2025 03:50PM

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.

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