Outage in CallTrackingMetrics

Intermittent issues with voice services.

Resolved Major

March 31, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.

Components affected

CallTrackingMetrics Application Availability CallTrackingMetrics Incoming Phone Calls CallTrackingMetrics Incoming Client Calls

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/31/2025 05:30PM

The incident has been resolved. We will continue to monitor performance. Please reach out if you continue to experience issues with receiving or placing voice calls.

MONITORING 10 months ago - at 03/31/2025 05:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 03/31/2025 04:21PM

Our upstream service provider has identified the problem causing the issues with CTM. They are working on a solution. Visit https://status.twilio.com/incidents/5mbfvb8mzhcn for updates.

INVESTIGATING 10 months ago - at 03/31/2025 04:05PM

Our technical partners are diligently working to identify and address the issue. Please visit https://status.twilio.com for more information. We will update you as we have more information.

INVESTIGATING 10 months ago - at 03/31/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/31/2025 03:50PM

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.

Latest CallTrackingMetrics outages

Unable to access app.calltrackingmetrics.com - 6 days ago

Intermittent issues with softphone - 3 months ago

Upstream vendor outage affecting calls, texts, and forms - 3 months ago

Investigating Slowness - 5 months ago

Softphone agents are not being signaled of an inbound call - 6 months ago

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