Outage in CallTrackingMetrics

Intermittent issues with voice services.

Resolved Major
March 31, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2025 05:30PM

The incident has been resolved. We will continue to monitor performance. Please reach out if you continue to experience issues with receiving or placing voice calls.

MONITORING about 1 month ago - at 03/31/2025 05:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/31/2025 04:21PM

Our upstream service provider has identified the problem causing the issues with CTM. They are working on a solution. Visit https://status.twilio.com/incidents/5mbfvb8mzhcn for updates.

INVESTIGATING about 1 month ago - at 03/31/2025 04:05PM

Our technical partners are diligently working to identify and address the issue. Please visit https://status.twilio.com for more information. We will update you as we have more information.

INVESTIGATING about 1 month ago - at 03/31/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/31/2025 03:50PM

We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.

Latest CallTrackingMetrics outages

Investigating Potential Issue - about 1 year ago
Investigating Potential Issue - about 1 year ago

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