Canvas Instructure Outage History

Canvas Instructure experienced intermittent failures in the DocViewer conversion engine affecting Canvas LMS across multiple regions (eu-central-1, eu-west-1, ap-southeast-1) for 50 minutes. Users reported widespread 500 Internal Server Errors that prevented access to Canvas, with some students experiencing crashes during timed exams and being unable to access course materials during finals period. The issue was resolved after implementing a fix and monitoring the results.

Canvas Instructure experienced performance issues that caused slowness for some users accessing the Canvas LMS platform. The incident lasted 1.9 hours and was classified as minor. The issue was resolved after implementing a fix and monitoring the results.

Canvas Instructure experienced a cybersecurity incident perpetrated by a criminal threat actor that lasted approximately 5 days, affecting user identifying information including names, email addresses, student ID numbers, and user messages. The company contained the incident by revoking privileged credentials, deploying security patches, rotating keys, and implementing enhanced monitoring, with Canvas returning to full operational status and no ongoing unauthorized activity detected.

Canvas Instructure experienced a 136.5-hour service disruption affecting tools that rely on API keys, with Canvas Data 2, Beta, and Test environments placed under maintenance. As a precautionary measure, the team reissued certain application keys, requiring users to re-authorize access to affected tools. All services were gradually restored over several days, with Canvas Data 2 and Beta becoming available first, followed by Canvas Test.

Canvas Data 2 became unavailable, and some customers experienced limited disruption to tools relying on API keys. The issue was identified after approximately 20 minutes, and a fix was implemented to restore full functionality. The incident lasted 3.7 hours total.

Canvas Data 2 experienced latency issues when pulling weblog data, preventing normal data updates for 1.3 hours. The issue was identified and fixed, with engineers restoring the missed weblog data while new weblogs resumed normal updating. The incident has been fully resolved.

Canvas LMS experienced a 5.9-hour outage where course import/export, SIS imports, Blueprint syncs, and grade posting jobs failed to process for some users in the ap-southeast-1 region. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was working properly.

Canvas Instructure experienced a minor incident where some users encountered error messages when grading Classic Quizzes within the Canvas LMS. The issue affected the grading functionality for Classic Quizzes and lasted approximately 2 hours. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Canvas Instructure experienced a major incident where users in the IAD region with trust instances were unable to log into the Canvas LMS platform. The outage affected the us-east-1 region and lasted 3.9 hours on April 22, 2026. The issue was resolved after a fix was implemented and monitored.

Canvas Instructure experienced a minor incident where some users encountered errors when accessing Canvas Career functionality in the us-east-1 region. The issue lasted approximately 1.6 hours, during which users were unable to properly access the career services features. The problem was identified and resolved with a fix implementation.