Canvas Instructure Outage History

Canvas Instructure experienced an issue where some users were being automatically logged out from their Canvas application on Android mobile devices. The incident affected the Canvas Mobile component and lasted 3.6 hours. The issue was identified and a fix was implemented to resolve the authentication problem.

Canvas Instructure's Parchment Digital Badges service experienced login issues on the US server that prevented users from accessing the platform for 27.2 hours. The incident affected the Canvas Credentials component, blocking user authentication and access to digital badge services. The issue was identified and resolved with a fix implementation, followed by monitoring to ensure stable login functionality was restored.

Canvas Instructure experienced a 3.1-hour incident where users encountered errors when attempting to create courses and content via Ignite AI in Canvas Career, with the Canvas LMS component affected. Users also reported being unable to access Canvas at some institutions during this time. The issue was resolved after implementing a fix and monitoring the results.

Some users experienced 502 errors when trying to access New Quizzes in Canvas LMS, affecting the us-east-1 region. The issue was identified and a fix was implemented, with the incident lasting 7.8 hours before being fully resolved.

Canvas Instructure experienced an issue where incorrect images were displaying in Classic Quizzes, affecting the Canvas LMS platform. The incident lasted 5.2 hours before being resolved with a fix implementation. Users encountered wrong images appearing in their quiz content during this period.

Canvas Instructure experienced a 4.1-hour incident where media files failed to load or preview within New Quizzes and Speedgrader for some institutions. The issue affected Canvas LMS components in the us-east-1 and ap-southeast-2 regions. The problem was identified and resolved with a fix implementation.

Canvas LMS experienced slowness and timeout errors that prevented some users from accessing the platform normally. The incident affected the Canvas LMS service for 38 minutes. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Canvas Instructure experienced delays in New Quizzes data tables within Canvas Data, affecting the us-east-1 region for 7.1 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved after confirming no further issues occurred.

Canvas Instructure experienced a 53-minute service incident where users encountered page errors when accessing discussions, particularly group discussions implementing advanced rubrics. The issue affected Canvas LMS in the us-east-1 and ap-southeast-2 regions. The problem was identified and resolved with a fix implementation.

Canvas LMS experienced slow load times and page errors for 1.9 hours, affecting users in the us-east-1 region. Users reported inability to update grades on the iPhone app and encountered blank pages that failed to load, though some module tabs remained functional. The issue was identified, fixed, and resolved after monitoring confirmed the solution was effective.