Canvas Instructure Outage History

Canvas Instructure experienced an issue where unsupported files could not be rendered through Groupdocs, affecting the Canvas LMS platform. The problem was identified and a fix was implemented, resolving the incident after 1.8 hours.

Canvas Instructure experienced an issue where some users were unable to see their data in Canvas Portfolio. The problem affected portfolio visibility for a subset of users over a 2.6-hour period. The issue was identified and resolved with a fix implementation.

Canvas Instructure experienced a 24-minute incident where users utilizing the Outcomes feature encountered errors or incorrect scores. The issue affected Canvas LMS across multiple regions including North America, Europe, and Asia-Pacific. The incident was resolved after investigation and monitoring.

The Canvas LMS Developer Keys page failed to load contents, preventing users from accessing developer key management functionality. The issue affected the Canvas LMS platform for approximately 1.1 hours. The incident was investigated and successfully resolved.

Canvas Instructure experienced a major service incident where users encountered 500 internal server errors and were unable to access the Canvas LMS platform, preventing access to course materials during finals period. The outage lasted 40 minutes, during which users reported complete inability to load Canvas pages or access educational content. The incident was resolved after investigation and service restoration.

Canvas Instructure experienced intermittent failures in the DocViewer conversion engine affecting Canvas LMS across multiple regions (eu-central-1, eu-west-1, ap-southeast-1) for 50 minutes. Users reported widespread 500 Internal Server Errors that prevented access to Canvas, with some students experiencing crashes during timed exams and being unable to access course materials during finals period. The issue was resolved after implementing a fix and monitoring the results.

Canvas Instructure experienced performance issues that caused slowness for some users accessing the Canvas LMS platform. The incident lasted 1.9 hours and was classified as minor. The issue was resolved after implementing a fix and monitoring the results.

Canvas Instructure experienced a cybersecurity incident perpetrated by a criminal threat actor that lasted approximately 5 days, affecting user identifying information including names, email addresses, student ID numbers, and user messages. The company contained the incident by revoking privileged credentials, deploying security patches, rotating keys, and implementing enhanced monitoring, with Canvas returning to full operational status and no ongoing unauthorized activity detected.

Canvas Instructure experienced a 136.5-hour service disruption affecting tools that rely on API keys, with Canvas Data 2, Beta, and Test environments placed under maintenance. As a precautionary measure, the team reissued certain application keys, requiring users to re-authorize access to affected tools. All services were gradually restored over several days, with Canvas Data 2 and Beta becoming available first, followed by Canvas Test.

Canvas Data 2 became unavailable, and some customers experienced limited disruption to tools relying on API keys. The issue was identified after approximately 20 minutes, and a fix was implemented to restore full functionality. The incident lasted 3.7 hours total.