Carbonite Outage History

Carbonite's Core EDR/MDR service experienced degradation for 5.3 hours, preventing partners in the U.S. data center from downloading agents. The service was restored and underwent validation monitoring before being fully resolved.

Carbonite's Fax Cloud Connect (RightFax) and Fax2Mail services experienced intermittent connectivity issues for approximately 5 hours on June 3, 2026, preventing clients from accessing the portal to send faxes. The services were restored at 15:26 UTC, and all backlogs were cleared by 16:50 UTC, fully resolving the incident.

Carbonite's Email Threat Protection service experienced sporadic "Service Unavailable" errors when users attempted to access wrapped URLs through the link protection feature. The engineering team implemented temporary fixes to mitigate the errors and deployed a permanent hotfix. The incident was resolved after 22.3 hours of monitoring and remediation efforts.

Carbonite's ETP Link Protection service experienced an issue where wrap URLs were not loading correctly. The service disruption affected users' ability to access protected links through the ETP system. The incident was identified and resolved within 5 minutes.

Carbonite's Zix Encryption Services experienced a 6.6-hour outage where ZixPortal users received "Message Expired" and "Message Deleted" error notifications when attempting to access secure message portal links. The service has been restored and validated with no new issues reported after the fix was implemented.

Multiple OCP applications became unavailable across both EU and NA regions for Carbonite users, representing a major service disruption. The outage lasted 8.2 hours before teams implemented a fix and restored service availability. The incident was resolved after a monitoring period to ensure stability.

Carbonite's Email Threat Protection Link Protection service experienced an issue where users received "service unavailable" errors when attempting to access protected links. The incident affected the link protection functionality, preventing users from accessing links that had been processed through the security service. The issue was resolved after 49 minutes of investigation and remediation by internal teams.

Carbonite's Core Capture Australia service experienced performance degradation in document processing for 4.1 hours. The issue affected the system's ability to efficiently process documents in the Australian region. Teams implemented a fix and monitored the results before confirming full resolution.

Carbonite's Core Messaging services in Europe experienced service unavailability that was later downgraded to service degradation, affecting email, SMS, voice messaging, data sovereignty features, and the MyPortal interface for 86 hours. The incident began with complete service unavailability before being reduced to degraded performance, and service was eventually restored after an extended monitoring period. All affected services were fully resolved after the prolonged outage period.