Outage in CardConnect

CardPointe Support Inbound Phone Lines Unable to Accept Calls

Resolved Major

November 11, 2022 - Started about 3 years ago - Lasted about 15 hours
Official incident page

Incident Report

Hello, we are experiencing an outage with an external service provider that is preventing customers from being able to reach our CardPointe support team. We do not have an estimate yet on a restoring of this service. In the interim, please make use of our email contact addresses that are available at cardconnect.com

Components affected

CardConnect Phone Support

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 11/12/2022 12:32PM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 11/11/2022 09:11PM

We are continuing to work on a resolution for this outage.

IDENTIFIED about 3 years ago - at 11/11/2022 09:11PM

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