Outage in CardConnect

Phone Connectivity Issues

Resolved Minor
January 31, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing phone connectivity issues that are impacting our Partner Solutions and Merchant IVR phone queues. We are currently investigating the issue.
Components affected
CardConnect Phone Support
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/31/2023 08:26PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/31/2023 07:26PM

Phone connectivity has been restored. We are continuing to monitor the incident.

INVESTIGATING almost 2 years ago - at 01/31/2023 05:55PM

We are experiencing phone connectivity issues that are impacting our Partner Solutions and Merchant IVR phone queues. We are currently investigating the issue.

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Support Disruption - 2 months ago

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