Outage in CardConnect
Statement Retrieval Errors in CardPointe and CoPilot Applications
Resolved MinorIncident Report
Hello, we are receiving reports of users seeing error messages in the applications when attempting to retrieve a statement. We have confirmed the incident and are currently investigating with teams in our organization.
We will provide updates as we work towards resolution of this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/22/2023 07:09PM
Statements can now be retrieved from both CardPointe and CoPilot applications. This incident has been resolved.
INVESTIGATING
about 2 years ago - at 11/22/2023 06:05PM
Hello, we are receiving reports of users seeing error messages in the applications when attempting to retrieve a statement. We have confirmed the incident and are currently investigating with teams in our organization.
We will provide updates as we work towards resolution of this issue.
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