Outage in CardConnect

Statement Retrieval Errors in CardPointe and CoPilot Applications

Resolved Minor
November 22, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Hello, we are receiving reports of users seeing error messages in the applications when attempting to retrieve a statement. We have confirmed the incident and are currently investigating with teams in our organization. We will provide updates as we work towards resolution of this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/22/2023 07:09PM

Statements can now be retrieved from both CardPointe and CoPilot applications. This incident has been resolved.

INVESTIGATING about 1 year ago - at 11/22/2023 06:05PM

Hello, we are receiving reports of users seeing error messages in the applications when attempting to retrieve a statement. We have confirmed the incident and are currently investigating with teams in our organization.
We will provide updates as we work towards resolution of this issue.

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