Outage in CardConnect

CardPointe Gateway Disruption

Resolved Minor
November 06, 2024 - Started 12 months ago - Lasted 2 days
Official incident page

Incident Report

We are investigating a CardPointe Gateway disruption which may be impacting your business. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Gateway

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/08/2024 05:32PM

This incident has been resolved.

MONITORING 12 months ago - at 11/07/2024 02:59AM

Services are restored and we are continuing to monitor results.

We've identified a number of authorizations that will experience delayed funding. We are working to process these with an expectation of a 24 hour delay.

MONITORING 12 months ago - at 11/06/2024 08:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 11/06/2024 08:11PM

We are investigating a CardPointe Gateway disruption which may be impacting your
business. We are currently working to resolve this issue.

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