Outage in CardConnect

CardPointe Retail Terminal - Batching Issue

Resolved Minor

November 08, 2024 - Started about 1 year ago - Lasted 7 days
Official incident page

Incident Report

Merchants utilizing the CardPointe Retail Terminal may experience batches which have failed to properly close and fund on 11/06. If you suspect you are affected by this issue, please review your transactions in CardPointe Desktop Reporting. For assistance with review and settlement, please contact CardPointe Support. We are currently investigating this issue.

Components affected

CardConnect CardPointe Terminal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/15/2024 06:28PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 11/08/2024 07:08PM

Merchants utilizing the CardPointe Retail Terminal may experience batches which have failed to properly close and fund on 11/06. If you suspect you are affected by this issue, please review your transactions in CardPointe Desktop Reporting.

For assistance with review and settlement, please contact CardPointe Support. We are currently investigating this issue.

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