Outage in CardConnect
CardPointe Retail Terminal - Batching Issue
Resolved MinorIncident Report
Merchants utilizing the CardPointe Retail Terminal may experience batches which have failed to properly close and fund on 11/06. If you suspect you are affected by this issue, please review your transactions in CardPointe Desktop Reporting.
For assistance with review and settlement, please contact CardPointe Support. We are currently investigating this issue.
Components affected
CardConnect CardPointe TerminalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/15/2024 06:28PM
This incident has been resolved.
INVESTIGATING
over 1 year ago - at 11/08/2024 07:08PM
Merchants utilizing the CardPointe Retail Terminal may experience batches which have failed to properly close and fund on 11/06. If you suspect you are affected by this issue, please review your transactions in CardPointe Desktop Reporting.
For assistance with review and settlement, please contact CardPointe Support. We are currently investigating this issue.
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