Outage in CardConnect
INCIDENT: Chase Salem and Chase Tampa Authorization Timeouts
Resolved Minor
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Outage Details
The CardPointe Gateway is currently experiencing timeouts during transaction authorizations to Chase Paymentech Salem and Chase Paymentech Tampa.
We are currently investigating the the issue. We will provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/23/2025 01:35PM
This incident has been resolved.
MONITORING
about 1 month ago - at 05/22/2025 07:57PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 05/22/2025 07:18PM
The CardPointe Gateway is currently experiencing timeouts during transaction authorizations to Chase Paymentech Salem and Chase Paymentech Tampa.
We are currently investigating the the issue. We will provide updates as they become available.
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