Outage in CardConnect
BluePay Gateway Recurring Billing Issue
Resolved MinorIncident Report
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
Components affected
CardConnect BluePay GatewayNeed to monitor CardConnect outages?
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 01/15/2026 08:22PM
This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.
MONITORING
22 days ago - at 01/15/2026 04:53PM
All past due recurring billing schedules have been executed.
MONITORING
22 days ago - at 01/15/2026 03:28PM
A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.
INVESTIGATING
22 days ago - at 01/15/2026 02:44PM
We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
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