Outage in CardConnect

BluePay Gateway Recurring Billing Issue

Resolved Minor
January 15, 2026 - Started about 21 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.
Components affected
CardConnect BluePay Gateway

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 01/15/2026 08:22PM

This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.

MONITORING about 19 hours ago - at 01/15/2026 04:53PM

All past due recurring billing schedules have been executed.

MONITORING about 20 hours ago - at 01/15/2026 03:28PM

A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.

INVESTIGATING about 21 hours ago - at 01/15/2026 02:44PM

We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.

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