Outage in CardConnect
Phone Support Service Disruption
Resolved MinorIncident Report
Summary AI Generated
CardConnect experienced a phone support system disruption that lasted 5.5 hours, preventing customers from accessing telephone-based assistance. During the outage, customers were directed to contact their account representatives or submit support tickets for immediate help. The issue was resolved with a implemented fix and the service was restored to normal operation.
We are investigating an issue with our phone support system which may be impacting your business.
We are currently working to resolve this issue.
If in need of immediate assistance please contact your account representative or create a ticket.
Components affected
CardConnect Phone SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 11 hours ago - at 04/22/2026 10:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 13 hours ago - at 04/22/2026 08:29PM
We are investigating an issue with our phone support system which may be impacting your business.
We are currently working to resolve this issue.
If in need of immediate assistance please contact your account representative or create a ticket.
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