CardConnect experienced a phone support system disruption that lasted 5.5 hours, preventing customers from accessing telephone-based assistance. During the outage, customers were directed to contact their account representatives or submit support tickets for immediate help. The issue was resolved with a implemented fix and the service was restored to normal operation.
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A fix has been implemented and we are monitoring the results.
We are investigating an issue with our phone support system which may be impacting your business.
We are currently working to resolve this issue.
If in need of immediate assistance please contact your account representative or create a ticket.
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