Outage in Central 1

INC168701 - Network slowness

Resolved Minor
September 13, 2023 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

Central 1 is aware of Network slowness causing sites and services to load slowly. We have initiated an immediate investigation. At this time there is no workaround available. Central 1 is actively investigating and will provide an update by 6:30pm PT / 9:30pm ET. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 INTERAC e-Transfers® (EMT) Central 1 Bill Payments Central 1 Wire Transfers Central 1 Critical/High Priority Incident Alert Central 1 Central1.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/13/2023 07:49AM

The network slowness occurred from 4:28pm to 5:50pm PT (7:28pm to 8:50pm PT). During this period, systems and services were slow load but available for both your staff and customers. The incident has been resolved, and normal operations have been fully restored.

We apologize for the negative impacts the recent incident may have had on you and your customers. Our team has worked diligently to rectify the situation, and we are fully committed to learning from this experience and improving our processes. We value your continued support and thank you for your understanding.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

MONITORING about 1 year ago - at 09/13/2023 12:58AM

The Network has recovered and systems and services are returning to normal. Central 1 teams are still investigating and monitoring.

INVESTIGATING about 1 year ago - at 09/13/2023 12:40AM

Central 1 is aware of Network slowness causing sites and services to load slowly. We have initiated an immediate investigation. At this time there is no workaround available. Central 1 is actively investigating and will provide an update by 6:30pm PT / 9:30pm ET.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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