Outage in Central 1

INC189335: Teamsite 20 updates not showing in production

Resolved Minor
October 28, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or marketing banner updates are not showing in production after submitting the workflows live. This incident does not affect online banking. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 9 a.m. PT (12 p.m. ET) or sooner. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/28/2024 02:50PM

The Teamsite 20 workflow incident has been resolved. Please re-submit your updates live, as you will need to create brand new workflows, in order for your content updates to get promoted to production. Contact Support if you need any assistance or have any further issues.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING 2 months ago - at 10/28/2024 02:07PM

Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that their rate updates or marketing banner updates are not showing in production after submitting the workflows live. This incident does not affect online banking. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 9 a.m. PT (12 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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