Outage in Central 1

Resolved - Alert - INC211127 - UM Error Message when trying to access

Resolved Minor

October 27, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 is aware that in User Management (UM) Security Officers are receiving an error message when they try to access. If you have an urgent need to set up or modify a user, please use the CPS administration application. Central 1’s technical team is investigating. An update will be provided at 7:30 a.m. PT (10:30 a.m. ET) or sooner if UM functionality has been restored. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/27/2025 03:18PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 10/27/2025 03:17PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/27/2025 03:16PM

User Management functionality has been restored in UM.

INVESTIGATING 4 months ago - at 10/27/2025 02:42PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/27/2025 01:48PM

Central 1 is aware that in User Management (UM) Security Officers are receiving an error message when they try to access.

If you have an urgent need to set up or modify a user, please use the CPS administration application.

Central 1’s technical team is investigating.

An update will be provided at 7:30 a.m. PT (10:30 a.m. ET) or sooner if UM functionality has been restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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