Outage in Central 1

Resolved - Alert - INC211127 - UM Error Message when trying to access

Resolved Minor
October 27, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 is aware that in User Management (UM) Security Officers are receiving an error message when they try to access. If you have an urgent need to set up or modify a user, please use the CPS administration application. Central 1’s technical team is investigating. An update will be provided at 7:30 a.m. PT (10:30 a.m. ET) or sooner if UM functionality has been restored. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

Need to monitor Central 1 outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/27/2025 03:18PM

This incident has been resolved.

INVESTIGATING 1 day ago - at 10/27/2025 03:17PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/27/2025 03:16PM

User Management functionality has been restored in UM.

INVESTIGATING 1 day ago - at 10/27/2025 02:42PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/27/2025 01:48PM

Central 1 is aware that in User Management (UM) Security Officers are receiving an error message when they try to access.

If you have an urgent need to set up or modify a user, please use the CPS administration application.

Central 1’s technical team is investigating.

An update will be provided at 7:30 a.m. PT (10:30 a.m. ET) or sooner if UM functionality has been restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Latest Central 1 outages

INC211017 - Search Functionality Unavailable on Interac e-Transfer Gateway - 4 days ago
INC210815 - TD - Customer Account Posting Issues - 7 days ago
INC210741 - FX Drafts - AWS Outage – Service Disruption Update - 8 days ago
INC210729 – Cash Services Login Issue - 8 days ago
INC210621 - Clearing Reports and Files Delayed - 10 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook