Outage in Central 1

INC211503 – Wire Payment Status Display Issue

Resolved Minor

November 04, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates. We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately. The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments Central 1 Wire Transfers

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/05/2025 08:40PM

Central 1 has confirmed that only a small subset of wire transactions were affected by this status display issue in PaymentStream Direct (PSD). All impacted wires were processed successfully, and no payment delays occurred.

Our team implemented an update process to ensure transaction statuses are refreshed every 30 minutes while our vendor partner finalizes a permanent fix. Given the limited scope and stable performance, this incident is now considered resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 4 months ago - at 11/04/2025 07:19PM

Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.

We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.

The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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