INC211503 – Wire Payment Status Display Issue

Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates. We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately. The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878, press 1