Outage in Central 1

INC212586 - Client Centre Access Issue

Resolved Minor
November 20, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

Incident Report

The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/. We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 Wire Transfers Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT) Central 1 Central1.com

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 11/20/2025 03:28PM

Organizations can now access the Client Centre and applications. Please use a clean browser to open the Client Centre by closing all your old browsers.

If you continue to experience issues accessing the Client Centre, contact Central 1 Client Support.

entral 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

INVESTIGATING about 15 hours ago - at 11/20/2025 01:56PM

The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.

We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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