Outage in Central 1

INC213194 - Manulife Bank Visa Payments Delayed - November 13

Minor
November 28, 2025 - Started 2 days ago
Official incident page

Incident Report

Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected. Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week. Central 1 – Support@central1.com – 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 11/28/2025 11:34PM

Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.

Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.


Central 1 – Support@central1.com – 1.888.889.7878, press 1

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