INC213321 - Client Centre Unavailable

Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.

Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.

Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management
-https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878